The Key To Survival – Great Customer Service

The Key To Survival – Great Customer Service

Question:  Bruce our business is struggling.  Sales are down.  Our customer service surveys are awful!  What should I be focusing on? Attention is the Key to Great Customer Service Thanks for the questions.  Keep them coming! Businesses will spend huge amounts of...
An American Woman Patriot

An American Woman Patriot

  Happy 4th of July to all our friends and colleagues.. America. History. Patriotism. God. Country. Family. Service. The 4th of July is one of those holidays that make me sentimental. Especially so today – it seems the great values and traditions of America...

Grow Faster – Customer Retention Strategies!

Question:  What is the best way to grow my business? I will start with the bottom line – you need a strategy today to retain and wow your best customers.  What is your strategy to increase the life-time value of your current customers? Lower Costs and Boost...
Who Will You Honor Today?

Who Will You Honor Today?

Memorial Day is a day we set aside to commemorate those veterans who have died in the service of our country. It is also an opportunity to say thank you to those veterans whom we appreciate and love still living.. I am thankful to have had the opportunity to serve...